First response for first responders
Individual & Group Support
Compassionate one-on-one or group ICISF Peer Support offering empathy, active listening, coping tools, stabilization, and referrals with complete confidentially.
Traumatic Stress
Confidential ICISF Peer Support helps first responders process traumatic stress early, reduce stigma, and protect long-term mental health.
Substance Use
Behind the badge and uniform, first responders carry the weight of repeated trauma. When untreated, many turn to alcohol or drugs to cope. We provide targeted support that confronts substance use early restoring long-term well-being.
Diffusing and Debriefing
Turn critical incidents into resilience. Our peer-led defusing and debriefing provide timely, confidential support within 24-72 hours that reduces stress, strengthens recovery, and protects a first responders’ well-being.
How it works
Reach out
Contact the SMART Line at 518-918-6844, complete and submit the “Contact Us” form on-line or contact a team member directly. Individuals, agency leaders or anyone can reach out at anytime 24/7.
Make a plan
Your SMART team member will discuss options and begin to arrange the appropriate service(s) for the situation and the individual(s) affected. Once a plan is in place, SMART team members will facilitate the entire event.
Get help
Individuals and groups will be supported in 100% confidentiality and given the tools necessary to facilitate healing. Follow ups will continue by SMART team members to ensure all those in need are supported.